FAQ
Q: Are Aoaberli home sofas safe for my family to use?
A: Yes! All Aoaberli home sofas are made from eco-friendly, BPA-free materials and have undergone strict quality inspections. They are safe and reliable for family daily relaxation, lounging, and gatherings.
Q: How long will it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and destination.
Q: Can I track my order?
A: Of course! Once your order is shipped, you will receive an email containing a tracking number. You can use this number to track your package on the carrier's website.
Q: What should I do if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order by emailing service@aoaberlivip.com with photos attached. We will immediately arrange a replacement or refund for you.
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping. Please note that customs duties, import taxes, or other fees may apply, and these charges are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 2 business days before shipment. Once an order has entered the processing stage, it cannot be canceled. If you have any questions, please contact us immediately by phone at (852) 2342 5588 or by email.
Thank you for your trust and support in Aoaberli home sofas!